Customer Service Chatbot for Retail
Tienda Verde / Custom AI Chatbots & Assistants
Most
Automated resolution
Seconds
Response time
Improved
Satisfaction
High
Daily volume
The Problem
The online store received hundreds of WhatsApp messages daily — order status, return policies, product questions. The team couldn't keep up, especially during peak hours.
Our Approach
We trained a RAG chatbot on the store's product catalog, shipping policies, and FAQ. Deployed as a WhatsApp Business integration, the bot handles common queries instantly and escalates complex issues to human agents with full context.
The Result
The chatbot resolves most inquiries without human intervention. Response time went from hours to seconds. Customer satisfaction improved notably and staff was freed up for other tasks.
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